nav.faq
How to book with Jiatu Travel
Step 1 (Choose a Tour and Submit Your Request Online)
"Choose your preferred tour and click the 'Free Consultation' button so we know which tour you're booking;
If no tour matches your needs, or if you want to adjust a tour available on our website, please click the 'Custom Tour' button to submit your personal request.
You will then receive an updated itinerary and quote from us within one business day."
"Note: There are several ways to send us your request.
Choose a tour and click 'Free Consultation'
Click any 'Custom' button on our website
Click 'Contact Us' to leave us your questions and requests
Chat with our online customer service and tell us your needs
Please call our toll-free number
Email jadetourtravel@163.com" Send Email
"Step Two (Receiving Proposals and Quotes)
The updated itinerary and price will be sent to you via email within 24 hours. Our travel consultant will also provide detailed information in the email to give you a clear understanding of the offered tour.
"Step Three (Itinerary Planning, Free)
If you find anything unsuitable, we offer free changing services during the booking process. We welcome your feedback via email or phone to adjust the tour itinerary until you are satisfied.
"Step Four (Confirm Booking and Pay Deposit)
Confirm Booking. Confirm acceptance of the tour itinerary and price. Then pay a deposit to secure your booking. Early confirmation is highly recommended." Thank you. Important Note: We will begin arranging your booking after receiving your deposit. Proposed hotels and flights will be available for a limited time after our proposal is submitted, but we cannot guarantee their availability even after you accept our proposal; availability is not guaranteed until we have confirmed your acceptance. We will inform you of any changes to the alternative options and seek your consent before confirming the booking. Once the booking is complete, we will send you a confirmation and invoice so you can pay the balance to our account.
Step 5 (Pay the Balance and Complete)
After receiving your outstanding balance, we will send you a final confirmation. To help you prepare before your trip to China, we will forward you a welcome letter containing some important travel advice. Meanwhile, Jadetour Travel is ready to provide excellent service during your trip to China.
